Esso and Mobil™ App: terms and conditions and legal notices

Agreement Date and Version:

DATE OF LAST REVISION: November 29, 2023

AGREEMENT VERSION NO.: 3.0

A copy of this agreement is available at: https://www.esso.ca/en-ca/essoandmobilapp-terms-conditions

IMPORTANT! READ THIS ENTIRE AGREEMENT CAREFULLY.

Nothing in this material is intended to override the corporate separateness of local entities. Working relationships discussed in this material do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Where shareholder consideration of a local entity matter is contemplated by this material, responsibility for action remains with the local entity.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso, Imperial Oil, Imperial Oil Limited and Mobil. For convenience and simplicity in this material, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venture, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Exxon Mobil Corporation and its affiliated companies (“ExxonMobil” or “we”, “us”, or “our”) are pleased to give you (also referred to herein as “I”) access to the Esso and Mobil™ Application (the “Application”) along with other related or linked websites, applications, services, interfaces, tools, games, quizzes, payment platforms, software, and other functionality provided on or through this Application (collectively, the “Esso and Mobil™ App”) subject to your agreement to comply with these General Terms and our Privacy Policy (accessible here) (collectively, the “Agreement”.) By accessing or using the Esso and Mobil™ App, you expressly agree to this Agreement, as updated from time to time. Accordingly, your use of the Esso and Mobil™ App constitutes acceptance of this Agreement and gives rise to a binding legal agreement between ExxonMobil and you governing your use of the Esso and Mobil™ App. We will indicate at the top of this page the date this Agreement was last revised. Your continued access or use of the Esso and Mobil™ App after any such changes constitutes your acceptance of the Agreement as revised.

PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS. BY USING THE ESSO AND MOBIL™ APP, YOU EXPRESSLY AGREE TO EACH OF THE TERMS SET FORTH HEREIN. IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION SET FORTH HEREIN OR ARE UNWILLING TO ABIDE BY ANY TERM OR CONDITION SET FORTH HEREIN, DO NOT USE THE ESSO AND MOBIL™ APP. BY USING THE ESSO AND MOBIL™ APP, YOU HEREBY AGREE AND REPRESENT AS FOLLOWS:

1.1 I Understand that ExxonMobil May Change this Agreement.

This clause is inapplicable for Quebec users residing in the Province of Quebec. ExxonMobil reserves the right, at our sole discretion, to change, modify, add, or delete portions of this Agreement at any time and without any further notice to you. It is your responsibility to regularly check for changes to this Agreement and to review such changes. Any new features or updated content or applications that we make available as a part of the Esso and Mobil™ App will be subject to this agreement. Accordingly, you understand that we may update this Agreement from time to time without giving you any notice. If we do this, we will post the new, modified version of this Agreement to https://www.esso.ca/en-ca/essoandmobilapp-terms-conditions. Your continued access or use of the Esso and Mobil™ App after any such changes constitutes your acceptance of the new Agreement. Your written approval is not a prerequisite to the validity or enforceability of this Agreement, and no solicitation of such written approval by or on behalf of ExxonMobil shall be construed as an inference to the contrary. In some cases, however, you may be asked to agree to revised terms when accessing the Esso and Mobil™ App and if you do not agree to the revised terms, you will not be allowed to use the Esso and Mobil™ App.

1.2 With respect to users residing in the Province of Quebec, ExxonMobil may amend this Agreement regarding:

• ownership of the app;
• adhesion, registration and participation in the app;
• use of the app;
• term and termination rights;
• availability of the app;
• communication with users;
• obligations and liabilities for the user and ExxonMobil;
• promotions and loyalty programs;
• dispute resolution process;
• fees;
• management of personal information.

Before making an amendment, ExxonMobil will provide clear and legible notice by digital communication (e.g., in app notification or email) to the users in Quebec, at least 30 days before the amendment comes into force, setting out the new clause only, or the amended clause and the clause as it read formerly, and the date of the coming into force of the amendment. In addition, ExxonMobil will inform the user of its rights to refuse the amendment and discontinue your use of the Esso and Mobil™ App without cost, penalty, or cancellation indemnity by sending ExxonMobil a notice to that effect no later than 30 days after the amendment comes into force if the amendment entails an increase in the user’s obligations or a reduction in ExxonMobil’s obligations.

2. I Understand that this Agreement is Effective Until Terminated.

This Agreement is effective until terminated. You may terminate this Agreement for any reason by uninstalling the Esso and Mobil™ App. Your rights under this Agreement will terminate automatically without notice from ExxonMobil, if you fail to comply with any of the terms, conditions, or guidelines of this Agreement. Upon the termination of this Agreement, you shall cease all use of the Esso and Mobil™ App. In the event that your rights to use the Esso and Mobil™ App are terminated, you may immediately lose access to any information that may be on ExxonMobil’s systems. We can terminate your access to the Esso and Mobil™ App at any time. We may also remove any User Content (as defined below) that you post without cause and without notice to you.

3. I Understand that ExxonMobil May Change the Esso and Mobil™ App.

The Esso and Mobil™ App currently is made available to you free of charge only for personal, non-commercial, non-exclusive use. ExxonMobil reserves the right, in its sole discretion, without notice to you, at any time and from time to time, temporarily or permanently, in whole or in part, to: (a) modify, suspend, terminate, withdraw, or discontinue all or any part of the Esso and Mobil™ App without compensation to you, including, but not limited to (i) restricting the time all or any part of the Esso and Mobil™ App is available, (ii) restricting the amount of permitted use of all or any part of the Esso and Mobil™ App, and (iii) restricting or terminating any user’s right to use all or any part of the Esso and Mobil™ App, with or without notice; (b) charge fees in connection with the use all or any part of the Esso and Mobil™ App; (c) charge fees for upgrades to the Esso and Mobil™ App; (d) modify or waive any fees charged in connection with all or any part of the Esso and Mobil™ App; or (e) offer opportunities to some or all users of all or any part of the Esso and Mobil™ App. You agree that neither ExxonMobil nor any of our affiliates, shall be liable to you or to any third party for any modification, suspension, or discontinuance of all or any part of the Esso and Mobil™ App, in whole or in part, or of any service, content, or feature offered through the Esso and Mobil™ App.

4. I Understand that the Esso and Mobil™ App Belongs to ExxonMobil.

The Esso and Mobil™ App (including, without limitation, any material, software, code, files, content, and images contained in or generated by the Esso and Mobil™ App, accompanying data, and other embedded software, including third-party software (collectively, “ExxonMobil Content”)), Esso and Mobil™ App updates and upgrades, and documentation and accompanying fonts (collectively, “ExxonMobil Documentation”) — whether in read-only memory, on any other media, or in any other form — are owned by ExxonMobil or its licensors and are protected by applicable law, including copyright, trademark, patent, and/or trade-secret law. Neither title nor any intellectual property rights are transferred to you, but rather remain with ExxonMobil, or the relevant third party, which owns full and complete title to the Esso and Mobil™ App, ExxonMobil Content, Esso and Mobil™ App updates and upgrades, and ExxonMobil Documentation. ExxonMobil reserves all rights not expressly granted to you, and except as provided in this Agreement, the rights granted herein are non-transferable and do not include any intellectual property rights.

In addition, ESSO, EXXON, EXXONMOBIL, MOBIL, and certain other brands, trademarks, and services marks (collectively, “ExxonMobil Marks”) are marks of ExxonMobil and/or its affiliates. Not all marks of ExxonMobil will appear on the Esso and Mobil™ App. Marks of third parties may appear on the Esso and Mobil™ App when referring to those entities or their products or services. Third party marks displayed on the Esso and Mobil™ App are owned by their respective owners.

ExxonMobil Content also is protected by copyright. No ExxonMobil Content may be copied, reproduced, republished, uploaded, broadcast, posted, transmitted, or distributed except as expressly permitted by this Agreement. Use of ExxonMobil Content in any other way or for any purpose other than as permitted in this Agreement is a violation of ExxonMobil’s copyrights and other proprietary rights. Permission for all other uses of ExxonMobil Content must be obtained from ExxonMobil in advance and in writing. All content, interfaces, graphics, code, design rights, and other intellectual property rights, in each case, whether registered or unregistered, other than the marks of third parties, and related goodwill are the property of ExxonMobil.

YOU UNDERSTAND THAT YOU HAVE NO RIGHTS TO THE ESSO AND MOBIL™ APP, EXXONMOBIL CONTENT, EXXONMOBIL DOCUMENTATION, EXXONMOBIL MARKS, OR ANY OTHER EXXONMOBIL PROPERTY EXCEPT AS INDICATED IN THIS AGREEMENT. ExxonMobil takes the protection of intellectual property rights, including copyrights, very seriously. ExxonMobil will terminate your access to, or use of, all or any part of the Esso and Mobil™ App, without notice to you, if you infringe or misappropriate the intellectual property rights, including copyrights, of ExxonMobil or others. FURTHER, EXXONMOBIL RESERVES ALL OTHER RIGHTS WITH RESPECT TO ITS INTELLECTUAL PROPERTY.

5. I Understand that I have Only a Limited Right to Use the Esso and Mobil™ App as Provided in this Agreement.

Solely to enable your use of the Esso and Mobil™ App for personal, non-commercial, non-exclusive purposes, subject to third-party terms (as described below) ExxonMobil hereby grants you a limited, revocable, non-sub-licensable license to use the Esso and Mobil™ App as provided in this Agreement and to view and display ExxonMobil Content (other than ExxonMobil’s software source code), ExxonMobil Documentation, and User Content (as defined below) for your personal use, but only in connection with your use of the Esso and Mobil™ App. This license entitles you to install the Esso and Mobil™ App on your personal mobile device and to use the Esso and Mobil™ App subject to this Agreement; however, you may not make the Esso and Mobil™ App available over a network where it could be used on multiple devices at the same time. Further, this Agreement does not grant you any rights to use ExxonMobil’s proprietary interfaces and other intellectual property in the design, development, manufacture, licensing, or distribution of third-party devices and accessories for use with the Esso and Mobil™ App. Any use of the Esso and Mobil™ App in any manner not allowed under this Agreement, including, without limitation, resale, transfer, modification, or distribution of the Esso and Mobil™ App or copying or distribution of text, pictures, music, video, data, hyperlinks, displays, and other content provided by the Esso and Mobil™ App is prohibited. In addition, this Agreement does not entitle you to receive, and does not obligate ExxonMobil to provide, ExxonMobil Documentation, support, telephone assistance, or enhancements or updates to the Esso and Mobil™ App.

Except for this limited, personal-use license, when you use the Esso and Mobil™ App you are not receiving a license or any other rights from us, including intellectual property or other proprietary rights of ExxonMobil. Therefore, except as provided above, you may not copy, alter, modify, publish, broadcast, transmit, perform, distribute, display, use, create derivative works of, or sell the Esso and Mobil™ App, ExxonMobil Content, User Content, or ExxonMobil Documentation.

6. I Understand that ExxonMobil May Collect Certain Information About Me When I Use the Esso and Mobil™ App.

While using the Esso and Mobil™ App, ExxonMobil may locate or record information including, but not limited to, your geographic location and exact positioning, your MAC address, the operating system of your device, the type of device you use, your device’s unique ID, the IP address of your device, the type of mobile Internet browsers you use, session start and stop times, your time zone, your network status, your International Mobile Equipment Identity, information about the way you use the Esso and Mobil™ App, and any other information tied directly or indirectly to your device (“Device Information”). Your use of the Esso and Mobil™ App constitutes your consent to allow ExxonMobil to record and use your Device Information.

7. I Understand that My Payment Cards, Gift Cards and Fuel Discount Cards May Be Linked to My Esso and Mobil™ App Account.

When creating your user account for the Esso and Mobil™ App (formerly, the Speedpass+™ app), you will be given an opportunity to input information for one or more of your payment cards or Esso and Mobil Gift Cards and Fuel Discount Cards into the Esso and Mobil™ App, where available. Please note that debit cards, credit cards and digital wallets previously provided on the Speedpass+™ App will continue to be available via the Esso and Mobil™ App (subject to some exceptions due to data migration from Speedpass+), but that Esso and Mobil Gift Cards and Fuel Discount Cards previously provided on the Speedpass+™ App will not be available via the Esso and Mobil™ App. Where available and at our discretion, you may also have the option to input information for one or more of your Esso and Mobil Gift Cards and Fuel Discount Cards into the App and may select to link one or more of these stored payment cards or Esso and Mobil Gift Cards and Fuel Discount Cards to your Esso and Mobil™ App user account. Upon making this selection, transactions made using the Esso and Mobil™ App at participating Esso and Mobil service stations will be charged to your designated payment card or debited from your Esso and Mobil Gift Cards and Fuel Discount Cards, as applicable. Activation of this feature on the Esso and Mobil™ App constitutes your authorization of all purchases made from your mobile device using the Esso and Mobil™ App.

ExxonMobil uses your stored payment information (often referred to as “stored credentials”) to process recurring or one-time payments after you have provided the information. By accessing or using the Esso and Mobil™ App and activation of this feature, you also authorize ExxonMobil to store your credentials in compliance with applicable laws and regulations and payment processing rules for use at a later time.

The Esso and Mobil™ App will not accept all credit cards, debit cards or digital wallets. In addition, ExxonMobil reserves the right to change, from time to time, the payment cards which may be linked to your account through the Esso and Mobil™ App. ExxonMobil further reserves the right to disable any payment cards already linked to your account, at any time and for any reason.

8. I Will Not Use the Esso and Mobil™ App Unless I Agree to, and Follow, Each of These Rules:

• A. User Accounts:

  In order to use certain features of the Esso and Mobil™ App, you are required to register by providing ExxonMobil with certain User Content, as requested by ExxonMobil, including your user name, email address, device phone number and a password you will use to access the Esso and Mobil™ App. ExxonMobil reserves the right to refuse registration or cancel a user name or an account, in its sole discretion. Accordingly, you agree as follows:

  1. I am over the age of 13.
  2. If I am between the age of 13 and 18, I have obtained the prior approval of my parent or guardian before using the Esso and Mobil™ App.
  3. I will create only one account.
  4. I will provide accurate, truthful, current, and complete information when creating my account.
  5. I will not create an account for anyone other than myself without permission.
  6. I will maintain and promptly update my account information when any of my account information changes.
  7. I will maintain the security of my account by not sharing my account information with any other person.
  8. I will protect the confidentiality of my password.
  9. I will not share my password or let anyone else access my account.
  10. I will not use another person’s account without permission.
  11. I will not solicit account information from other users or access another user’s account.
  12. I will not sell, gift, or trade my account to any other person, and such transfer shall be null and void.
  13. I will take responsibility for all activities that occur under my account and for all User Content (defined below) (including, for example, photos, text, information, ratings, reviews, and links) posted using my account.
  14. I will accept all risks of unauthorized access of my account.
  15. I will immediately notify ExxonMobil in writing of any unauthorized use of my account of which I become aware.
  16. I will contact my credit card company immediately if any unauthorized payments are made using the Esso and Mobil™ App.
  17. I understand that although ExxonMobil will not be liable for my losses caused by any unauthorized use of my account, I may be liable for the losses of ExxonMobil or others due to the unauthorized access and use of my account.
  18. I understand and agree that I have no property rights or ownership interests in and to my account, and I understand that all rights to my account belong to ExxonMobil.
  19. I understand that ExxonMobil may disable, suspend, or terminate my account at any time in its sole discretion and without any notice to me.
  20. I understand that any violation of this Agreement may result in the termination of my ExxonMobil account.
  21. If my account is disabled, suspended, or terminated by ExxonMobil, I will not create another one without ExxonMobil’s express permission.



• B. Safe Use of the Esso and Mobil™ App:

  The safety of all Esso and Mobil™ App users is important. In addition, ExxonMobil believes that all users and visitors benefit from basic rules regarding conduct while using the Esso and Mobil™ App. Widespread use and enjoyment of the Esso and Mobil™ App is jeopardized when a few individuals act irresponsibly. To help everyone have a positive experience, we ask that you follow a few basic rules of conduct when using the Esso and Mobil™ App. Accordingly, you agree as follows:

  1. I will use the Esso and Mobil™ App only for personal, non-commercial purposes.
  2. I will exercise caution, good sense, and proper judgment when using the Esso and Mobil™ App.
  3. I will not upload or post any nude, partially nude, or sexually suggestive photos or other material using the Esso and Mobil™ App.
  4. I will not harass, bully, abuse, threaten, or intimidate any other Esso and Mobil™ App users.
  5. I will not use the Esso and Mobil™ App to harm minors in any way or to encourage interactions with minors of a sexual nature.
  6. I will not interfere with others’ use of the Esso and Mobil™ App or act in a way that negatively affects others’ enjoyment of the Esso and Mobil™ App.
  7. I will not use the Esso and Mobil™ App to send unauthorized or unwanted communications to any other person (i.e., I will not “spam” other people).
  8. I will not participate in any action that, in the sole and absolute opinion of ExxonMobil, results or may result in any authorized user of the Esso and Mobil™ App being scammed or defrauded in any way in connection with such user’s use of the Esso and Mobil™ App.
  9. I will not use the Esso and Mobil™ App to transmit viruses, worms, bots, Trojans, or other malicious code.
  10. I will not do anything that could overburden, disable, or impair the appearance, functionality, or proper working of the Esso and Mobil™ App or any software, hardware, equipment, or materials used in connection with the Esso and Mobil™ App.
  11. I will not use or exploit any errors in design, features that have not been documented, or “bugs” to gain access in any way that is not generally known and intentionally made available by ExxonMobil, and I will promptly report to ExxonMobil my discovery of any such errors, features, or bugs.
  12. I will not hack the Esso and Mobil™ App, spoof the Esso and Mobil™ App, or modify any other software or website to imply falsely that the other software or website is associated with ExxonMobil or the Esso and Mobil™ App.
  13. I will not collect user account information or User Content (as defined below), or otherwise access the Esso and Mobil™ App through an automated means (i.e., through bots, robots, spiders, scrapers, etc.).
  14. I will not collect or store personal information about any other individual using the Esso and Mobil™ App, or otherwise stalk, repeatedly contact, or harass other Esso and Mobil™ App users.
  15. I will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with ExxonMobil.
  16. I will not adopt a false identity using the Esso and Mobil™ App.
  17. I will not manipulate the Esso and Mobil™ App so as to hide my identity or my use of the Esso and Mobil™ App.
  18. I will not violate any laws (including but not limited to copyright laws) in my use of the Esso and Mobil™ App, and I will not use the Esso and Mobil™ App to do anything unlawful, misleading, discriminatory, or malicious. If I am an international user, I agree to comply with all local laws regarding online conduct and acceptable online content.
  19. I will not encourage or facilitate any violations of this Agreement.
  
  

  We reserve the right (but not the obligation) in our sole discretion to refuse, delete, suspend, or terminate—without notice—your access to or use of the Esso and Mobil™ App upon a violation or attempted violation of this Agreement, including, without limitation, any of the rules listed above. Indirect or attempted violations of this Agreement, and actual or attempted violations by a third party acting on your behalf, shall be deemed violations by you of this Agreement. Furthermore, it is a violation of this Agreement to use the services of another company for the purpose of facilitating any of the activities that violate this Agreement if such use of another company’s service could reasonably be expected to adversely affect the Esso and Mobil™ App in any manner.

• C. Posting User Content:

  The Esso and Mobil™ App may allow you to enter, post, submit, or link to certain content (including, for example, text, data, software, photographs, images, graphics, files, videos, audio, sound, music, messages, materials, works of authorship, etc.) and provide certain comments, ratings, and reviews for others to see (collectively, “User Content”). ExxonMobil does not claim any ownership rights in any User Content that you enter, post, submit, provide, or link to on or through the Esso and Mobil™ App. By entering, posting, submitting, providing, or linking to User Content on or through the Esso and Mobil™ App, however, you grant ExxonMobil and ExxonMobil hereby accepts a worldwide, perpetual, irrevocable, non-exclusive, transferable, sub-licensable, fully paid-up, and royalty-free license to use, sell, reproduce, create derivative works from, combine with other works, alter, modify, delete from, add to, translate, distribute copies, display, perform, and publish the User Content and your name in connection with such use of your User Content in any and all media and in any manner, in whole or in part, without any restriction or responsibilities to you. In addition, by entering, posting, submitting, providing, or linking to User Content, you hereby release ExxonMobil from any claims that such use, as authorized above, violates any rights which you may have under applicable law, and you understand that you will not be entitled to any compensation for any use of your User Content. Further, by entering, posting, submitting, providing, or linking to User Content, you hereby represent, warrant, and agree as follows:

  1. I own and control all of the rights to the User Content or otherwise have (a) the legal rights to enter, post, submit, provide, or link to the User Content using the Esso and Mobil™ App and (b) the right to grant ExxonMobil the license specified in this Agreement.
  2. The User Content that I enter, post, submit, provide, or link to does not, and will not, result in a breach of contract between me and any other person.
  3. I will pay all royalties, fees, and any other monies owing to any person due to any of the User Content that I enter, post, submit, provide, or link to using the Esso and Mobil™ App.
  4. None of the User Content is subject to confidentiality obligations.
  5. The User Content that I enter, post, submit, provide, or link to does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person.
  6. The User Content is truthful, accurate, not misleading, and offered in good faith.
  7. I am solely responsible for all of the User Content that I enter, post, submit, provide, link to, or otherwise make available in any way by or through the Esso and Mobil™ App.
  8. I will not post another person’s sensitive identification documents, financial information, or other personal data without that person’s permission.
  9. I will not enter, post, submit, provide, or link to User Content that is obscene or may be hateful or offensive on racial, ethnic, sexual, or any other grounds, is harmful, vulgar, or distasteful, or is defamatory, libelous, or invades another person’s privacy.
  10. I will not use ExxonMobil’s intellectual property (including, for example, ESSO, EXXON, EXXONMOBIL, MOBIL, and certain other brands, trademarks, and services marks that are the property of ExxonMobil) without ExxonMobil’s permission.
  11. I understand that ExxonMobil can, in its sole discretion, monitor User Content that I and other users enter, post, submit, provide, or link to using the Esso and Mobil™ App.
  12. I understand that ExxonMobil can, without notice and in its sole discretion, remove any User Content that we believe is obscene, offensive, libelous, defamatory, or violates the law or any of the terms and conditions of this Agreement. In addition, I understand that ExxonMobil can, in its sole discretion, remove any User Conduct if we believe that doing so will improve the Esso and Mobil™ App.
  13. I understand that ExxonMobil reserves the right to force forfeiture the username of any account that becomes inactive or any username that violates the trademark or other intellectual property rights of any other person.
  14. I understand that ExxonMobil can suspend or terminate my use of the Esso and Mobil™ App if I fail to follow the rules in this Agreement.
  
  

  NOTICE: ExxonMobil has no obligation to respond to any of your User Content. In addition, ExxonMobil is not responsible for any User Content, including, for the truth, completeness, objectivity, or usefulness of such User Content. ExxonMobil does not endorse any User Content, has not verified the identity of persons using the Esso and Mobil™ App, and does not screen, monitor, edit, or review User Content before it becomes accessible on or through the Esso and Mobil™ App. Accordingly, you may be exposed to content from other users that is offensive or objectionable.

• D. Mobile Device Data Services:

  The Esso and Mobil™ App requires use of the internet to operate correctly, thus the quality and availability of the Esso and Mobil™ App may be affected by factors beyond ExxonMobil’s control. ExxonMobil does not accept responsibility for unavailability of the Esso and Mobil™ App. Further, the terms of your agreement with your respective mobile network provider apply when using the Esso and Mobil™ App. You may be charged by your mobile provider for access to network connection services for the duration of the connection while accessing the Esso and Mobil™ App. All such charges are your responsibility. Further, you agree that your use of the Esso and Mobil™ App is not contrary to any terms or conditions of coverage extended to you by your respective mobile network provider.

  E. Games and Loyalty Programs:

  The Esso and Mobil™ App may offer, from time to time, access to various games and loyalty programs provided by ExxonMobil and/or other third parties. ExxonMobil and other third parties (as outlined below), may collect, use, store, transmit, and publicly display statistical data regarding the game play (including scores, rankings and achievements), identify content that is created and shared by you with other players, or your loyalty program activity. Your use of any games or loyalty programs provided by the Esso and Mobil™ App constitutes your acceptance of these terms and any terms applicable to such games or loyalty programs.

  In addition, ExxonMobil may make available (through the Esso and Mobil™ App) links through in-game advertisements or otherwise enable you to access third-party games, apps, sites, or software. Please note that, while using such games, apps, sites, or software, you are using sites or games developed and administered by third parties not affiliated with or controlled by ExxonMobil. ExxonMobil is not responsible for the actions of such third parties, the content of their games, apps or sites, the use of information you provide to them, or any products or services they may offer. The Esso and Mobil™ App’s link to those sites does not constitute ExxonMobil’s sponsorship of, or affiliation with, such third parties. Your use of or correspondence with, or participation in promotions of such third parties and any terms, conditions, warranties, or representations associated with such dealings or promotions, are solely between you and such third parties.

9. I Understand that the Esso and Mobil™ App Contains Third-Party Software Components that are Governed by Additional Terms.

The Esso and Mobil™ App incorporates a Google product called Google Maps API for Business or “Google Maps.” Google Maps will help end users like you locate Esso and Mobil gas stations using the Esso and Mobil™ App, and may provide other features and services through the Esso and Mobil™ App. The way it works, generally, is the Esso and Mobil™ App will send Device Information and, in some instances, User Content, including information about your location, to Google (including cached data). Google will then be able to display, through the Esso and Mobil™ App, nearby Esso and Mobil gas stations. Google may use the information we provide through the Esso and Mobil™ App in various ways. To understand how Google may use that information, make sure you read the Google Privacy Policy.

By using the Google Maps features, you are agreeing to the Google Privacy Policy, which is different from ExxonMobil’s Privacy Policy. In addition, you are agreeing to several other Google terms and conditions, including, but not limited to: the Google Maps API for Business – Purchase Agreement the Google Acceptable Use Policy, the Google Play Legal Notices, the Google Maps Terms, and the Google Terms of Service. These agreements may reference other agreements; in the event that they do, those other agreements apply to you as well. The above terms explain prohibited uses of Google Maps which you must respect, in addition to other important restrictions and notices. Importantly, any breach of any Google agreement or guideline or policy referenced above is also a breach of this Terms of Use Agreement.

For the avoidance of doubt, by using the Google Maps features you affirmatively accept and consent to: (1) all of the above Google terms, (2) ExxonMobil’s use and incorporation of Google Maps into the Esso and Mobil™ App, and (3) ExxonMobil’s acceptance of the Google terms outlined herein and elsewhere.

If at any point in time you decide you do not wish to consent to any of the above Google terms, you must uninstall the Esso and Mobil™ App immediately. There is no other way to revoke or opt out of the Google Maps functionality and its associated terms, restrictions, and data privacy implications.

ExxonMobil may also be using other third party applications and software in the Esso and Mobil™ App, including, but not limited to, market analytics software, market intelligence software, and loyalty program software, all of which may gather and report information about you in connection with your use of the Esso and Mobil™ App (such as Device Information and User Content). It is your responsibility to ensure that you comply with any related third party terms and that you are aware of any third party privacy policies that may apply to you, in conjunction with this Agreement.

The Site may also contain links to other sites, applications, or content, which may appear to be embedded into the Site. Your use of such other sites, applications, or content is subject to the terms of use, if any, governing the use of such sites, applications, or content. ExxonMobil is not able to control these third party sites, applications, or content, and assumes no responsibility for their subject matter, privacy policies, or practices. If there is any conflict between this Agreement and any terms or notices set forth with respect to any sites, applications, or content provided by any third parties, then the terms of such third party sites, applications, or content will control your use of such sites, applications, or content. Please review the terms of use for each third party provider of sites, applications, or content so that you understand all of the terms that will apply. By using the Esso and Mobil™ App, you expressly relieve ExxonMobil from any and all liability arising from your use of any third-party sites, applications, or content.

10. I Also Agree to the Following General Terms and Conditions:

• A. Terms Specific to Apple-Embedded Applications:

  In addition to the other provisions of this Agreement, the following terms and conditions apply to software applications made available by ExxonMobil that are intended to be operated in connection with products made commercially available by Apple Inc. (“Apple”) (each, an “Apple-Enabled Application”):

  1. You and ExxonMobil acknowledge that this Agreement is concluded between You and ExxonMobil, and not with Apple, and ExxonMobil, not Apple, is solely responsible for the Apple-Enabled Application and the content thereof.
  2. You may not use the Apple-Enabled Application in any manner that violates the Usage Rules set forth for Licensed Applications in, or otherwise be in conflict with, the iTunes Store Terms and Conditions, a copy of which is available at http://www.apple.com/legal/internet-services/itunes/us/terms.html.
  3. You acknowledge that you have had an opportunity to review the Rules set forth for Licensed Applications in the iTunes Store Terms and Conditions.
  4. The license granted to you for the Apple-Enabled Application is limited to a non-transferable license to use the Apple-Enabled Application on any iPhone, iPad, or iPod touch that you own or control as permitted by the Usage Rules set forth in the iTunes Store Terms and Conditions.
  5. You and ExxonMobil acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Enabled Application.
  6. Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Application to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be ExxonMobil’s sole responsibility, to the extent such warranty or responsibility cannot be disclaimed under applicable law.
  7. You and ExxonMobil acknowledge that ExxonMobil, not Apple, is responsible for addressing any claims of you or any third party relating to the Apple-Enabled Application or your possession and/or use of that the Apple-Enabled Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Enabled Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
  8. You and ExxonMobil acknowledge that, in the event of any third party claim that the Apple-Enabled Application or the end-user’s possession and use of that Apple-Enabled Application infringes that third party’s intellectual property rights, ExxonMobil, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
  9. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government and/or Canadian Government embargo, or that has been designated by the U.S. Government and/or the Canadian Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government and/or Canadian Government list of prohibited or restricted parties.
  10. You and ExxonMobil acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement with respect to the Apple-Enabled Application, and that, upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you with respect to the Apple-Enabled Application as a third party beneficiary thereof.



• B. Special Offers, News, and Information from ExxonMobil:

  We may send you, via email, text message, standard mail, or other forms of digital and non-digital communications, from time to time, special offers, news, and information relating to ExxonMobil generally, the Esso and Mobil™ App. You will have the option to opt into receiving such communications when you register to use the Esso and Mobil™ App. You will also have the ability to unsubscribe from receiving these types of communications.

• C. Liability and Warranty Disclaimer:

  YOU EXPRESSLY ACKNOWLEDGE THAT USE OF THE ESSO AND MOBIL™ APP IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. FURTHER, YOU UNDERSTAND THAT ANY LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM YOU EXPERIENCE USING THE ESSO AND MOBIL™ APP IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ESSO AND MOBIL™ APP AND ANY SERVICES PERFORMED OR PROVIDED BY THE ESSO AND MOBIL™ APP (“SERVICES”) ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU.

  EXXONMOBIL HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE ESSO AND MOBIL™ APP AND ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS. EXXONMOBIL DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE ESSO AND MOBIL™ APP, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE ESSO AND MOBIL™ APP OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS IN THE ESSO AND MOBIL™ APP OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY EXXONMOBIL OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY. MOREOVER, NOT ALL THE FUNCTIONALITY AND FEATURES SET FORTH IN THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO GAMING FUNCTIONALITY, WILL NECESSARILY BE AVAILABLE IN THE INITIAL VERSION (OR ANY FUTURE VERSION) OF THE ESSO AND MOBIL™ APP, AND NO MENTION OF SUCH FUNCTIONALITY OR FEATURES HEREIN SHOULD BE CONSTRUED AS A PROMISE TO PROVIDE SUCH FUNCTIONALITY OR FEATURES IN THE ESSO AND MOBIL™ APP OR IN ANY OTHER PRODUCT OFFERED BY EXXONMOBIL.

  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL EXXONMOBIL BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE GOODS OR SUBSTITUTE SERVICES, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE ESSO AND MOBIL™ APP, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS ON LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT. YOU AND EXXONMOBIL HEREBY ACKNOWLEDGE AND AGREE THAT BOTH YOU AND EXXONMOBIL WOULD NOT BE ABLE TO PERFORM HEREUNDER ON AN ECONOMIC BASIS WITHOUT SUCH LIMITATIONS.

  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EXXONMOBIL’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW) EXCEED FIVE DOLLARS ($5.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

• D. Indemnification:

  YOU UNDERSTAND THAT YOU ARE PERSONALLY RESPONSIBLE FOR YOUR BEHAVIOR WHILE USING THE ESSO AND MOBIL™ APP AND FOR ALL USER CONTENT PROVIDED USING YOUR ACCOUNT. ACCORDINGLY, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD EXXONMOBIL AND ITS AFFILIATES AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM AND AGAINST ANY LOSS, DAMAGE, LIABILITY, COST, OR EXPENSE OF ANY KIND (INCLUDING ATTORNEYS’ FEES) THAT EXXONMOBIL MAY INCUR IN CONNECTION WITH A THIRD-PARTY CLAIM, OR OTHERWISE, IN RELATION TO YOUR USE OF THE ESSO AND MOBIL™ APP, THE USER CONTENT YOU CONTRIBUTE OR LINK TO, YOUR ACCESS TO THE ESSO AND MOBIL™ APP, OR YOUR VIOLATION OF EITHER THIS AGREEMENT OR THE RIGHTS OF ANY THIRD PARTY.

• E. Global Availability / Export Controls:

  The Esso and Mobil™ App may be controlled and operated by ExxonMobil from various offices in the United States and Canada. ExxonMobil makes no representation that the Esso and Mobil™ App as accessed or described is appropriate or available for use in other locations, and access to them from other countries where the contents are illegal or penalized is prohibited. Access to or use of the Esso and Mobil™ App by persons or from countries who are sanctioned by the United States and/or Canada is specifically prohibited. Those who access the Esso and Mobil™ App do so on their own and are responsible for compliance with all applicable United States, Canadian and local laws. You may not export or re-export the Esso and Mobil™ App, information, or materials accessed on or described in the Esso and Mobil™ App except in full compliance with all United States and Canadian laws and regulations. In particular, you may not export or re-export into (or to a national or resident of) any country to which the United States and/or Canada embargoes or sanctions goods, services, or technology, to any person or entity on the United States Treasury Department’s List of Specially Designated Nationals, the United States Bureau of Export Administration Entity List, the United States Bureau of Export Administration Denied Persons List, the United States Commerce Department’s Table of Denial Orders, or any similar Canadian listing. In addition, you are responsible for complying with any local laws in your country which may impact your right to import, export, or use the Esso and Mobil™ App.

• F. Policy Concerning Children:

  The Esso and Mobil™ App, games, and other functions of the Esso and Mobil™ App are not intended for children under the age of 13, and we do not knowingly collect any personal information from such children. Use of the Esso and Mobil™ App is prohibited for children under the age of 13, and children under the age of 13 should not use the Esso and Mobil™ App at any time. If you are between 13 and 18 years of age, you must secure authorization from your parents or legal guardians before using the Esso and Mobil™ App. ExxonMobil abides by applicable privacy laws. Although the Esso and Mobil™ App may contain information or provide services that may be of interest to children, the Esso and Mobil™ App is not directed at children and ExxonMobil does not knowingly collect or solicit personal information from children under the age of 13. In the event that ExxonMobil learns that ExxonMobil has inadvertently gathered personal information from children under the age of 13, ExxonMobil will take reasonable measures to promptly erase such information from our records.

• G. Limitations on Use of the Esso and Mobil™ App:

  Some Esso and Mobil locations in Canada accept payment through the Esso and Mobil™ App. For an up-to-date list of stores that accept the Esso and Mobil™ App, select the Find Station option in the app or view https://www.esso.ca/en-ca/find-station We reserve the right not to accept any the Esso and Mobil™ App or otherwise limit use of the Esso and Mobil™ App if we reasonably believe that the use is unauthorized, fraudulent, or otherwise unlawful.

• H. Liability for Unauthorized Transactions:

  Because the Esso and Mobil™ App can be used like cash for purchases at Esso and Mobil locations, you are responsible for all transactions associated with the Esso and Mobil™ App including unauthorized transactions. If your mobile device is lost, stolen, or destroyed, please contact your credit card company immediately.

• I. Anonymous User Content:

  In some cases, the Esso and Mobil™ App may allow you — in ExxonMobil’s sole discretion — to enter, post, submit, provide, or link to User Content “anonymously.” This means that your User Content will not include your Esso and Mobil™ App user name; however, ExxonMobil still collects and retains the Esso and Mobil™ user names associated with anonymous actions and if you violate this Agreement or applicable law, ExxonMobil reserves the right to disclose your Esso and Mobil™ App user name or take other actions such as disabling your account or your ability to make anonymous posts.

• J. Privacy Policy:

  Any information that ExxonMobil may collect from you during your use of the Esso and Mobil™ App is subject to our Privacy Policy, which is a part of this Agreement. We encourage you to read and understand our Privacy Policy, which can be accessed here https://www.esso.ca/en-ca/essoandmobilapp-privacy-policy.

• K. Security Policy:

  ExxonMobil uses commercially reasonable security measures to protect your User Content and your user account information. We have security measures in place to help protect against the unauthorized access of personally identifiable information under our control. We utilize both online and offline security methods, including firewalls, passwords, and restricted physical access to the places where your information is stored to help protect personally identifiable information. Our staff is trained to comply with our security procedures, and our security procedures are regularly reviewed and revised as we deem necessary.

• L. Disputes, Forum, and Governing Law:

  With respect to Esso and Mobil™ App users residing outside the Province of Quebec, the Agreement is governed by and construed in accordance with the laws of the Province of Ontario, excluding its conflicts of law rules, and Canada. You and ExxonMobil designate Ontario courts, for the exclusive resolution of that dispute and submit to the jurisdiction of that court. With respect to Esso and Mobil™ App users residing in the Province of Quebec, this Agreement is governed by Quebec law and the laws of Canada applicable therein.

• M. User Disputes:

  You are solely responsible for your interactions with other Esso and Mobil™ App users. ExxonMobil reserves the right, but has no obligation, to monitor disputes between you and other ExxonMobil app users.

• N. Miscellaneous:

  This Agreement is the entire agreement between you and ExxonMobil. It supersedes and replaces any and all prior or contemporaneous agreements between you and ExxonMobil relating to your use of the Esso and Mobil™ App (including, prior versions of this Agreement). The failure of ExxonMobil to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is found unlawful, void, or enforceable by a court based upon any written decree, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions. We can change this Agreement at any time, and your continued use of the Esso and Mobil™ App after any change we make will mean that you agreed with the changes. Notice to you may be made by displaying notices or links to notices to you generally on the Esso and Mobil™ App. IN THE EVENT THAT YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU MAY NOT ACCESS OR USE THE ESSO AND MOBIL™ App FOR ANY PURPOSE.

• O. Other Legal Notices:

  The Esso and Mobil™ App may use or otherwise incorporate a variety of software products provided by third-party vendors, many of which require ExxonMobil to express certain attributions and terms. These attributions and terms constitute a part of this Agreement as if fully set forth herein.

• P. How to Contact Us:

  If you have any questions or concerns about the Application you may contact us at:

  Attn: Esso Customer Service

  P.O. Box 629

  Moncton, NB E1C 8M7

  or by calling 1-877-230-8344

Legal Notices

^ Your submission of this form or your use of the Esso and Mobil™ app shall constitute consent to our continued maintenance of your file and to the sharing of information in your file with third parties for the purposes of communications regarding Imperial products and services. Personal information is treated in accordance with our privacy policy at: https://www.esso.ca/en-ca/essoandmobilapp-privacy-policy.

If you wish to access, request a correction or have us discontinue maintenance of your file, or to withdraw your consent to the use or disclosure of information in your file, or to make a complaint or inquiry, you should write to Esso Customer Service, P.O. Box 629, Moncton NB E1C 8M7 or call 1-877-230-8344

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