Esso Extra™ FAQs
Why did you end the Esso Extra program?
As PC OptimumTM redemption at Esso stations launched, the Esso Extra program ended on January 17, 2022.
The PC OptimumTM program offers Esso Extra members the opportunity to earn points in more places and provides greater flexibility in redeeming for free stuff, including fuel and car washes at Esso stations beginning January 18, 2022. PC OptimumTM points earned at Esso stations can also be redeemed for eligible products at over 2,500 locations of Loblaw banner grocery stores and Shoppers Drug Mart stores across the country including Real Canadian Superstore, Atlantic Superstore, City Market, No Frills, Independent, Zehrs, Loblaws, Shoppers Home Health Care and online at Loblaw-owned grocery websites, joefresh.com shop.shoppersdrugmart.ca..
I was an Esso Extra member, how does this announcement impact me?
- The Esso Extra program ended on January 17, 2022.
- Beginning January 18, 2022, you were no longer able to earn or redeem Esso Extra points.
- From January 18, 2022 to April 30, 2022, you were able to convert your Esso Extra points to PC OptimumTM points at Esso stations and online at essoextra.com.
If you did not take positive steps to convert your Esso Extra points to PC OptimumTM points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points.
Can I still use my Esso Extra card?
Beginning May 1, 2022, you will no longer be able to use your Esso Extra card to convert your Esso Extra points to PC OptimumTM points.
What will happen to the points in my Esso Extra account when the program ends?
From January 18, 2022 to April 30, 2022 you were able to convert your Esso Extra points to PC OptimumTM points. If you did not convert your points during this time, your Esso Extra points balance is no longer available as of 11:59:59 p.m. local time on April 30, 2022.
What should I do with my Esso Extra card?
Because you can no longer use your Esso Extra card to convert your points, you can now securely destroy your Esso Extra card.
Can I still enrol in the Esso Extra program?
Beginning on June 17, 2021 you can no longer enrol in the Esso Extra program.
Can I still register my Esso Extra card?
No, you can no longer register your Esso Extra card.Can I still create an online Esso Extra account?
No, you can no longer create an online Esso Extra account.What will happen to my Speedpass+ account?
Your Speedpass+ account will not be affected when the Esso Extra program ends. If you have an Esso Extra card linked to your Speedpass+ app, your card will be removed on May 1, 2022. You can also add your PC OptimumTM card to the Speedpass+ app to earn PC OptimumTM points.
What will happen to the Esso Extra app?
The Esso Extra app retired on January 17, 2022.
I have added cards (Esso Extra, Price PrivilegesTM, Extra Privileges or Esso and Mobil Gift Card) to the Esso Extra app. What will happen to these cards when the Esso Extra app retires?
When the Esso Extra app retires you will no longer be able to access these cards through the app. We sent Esso Extra app members an email that includes a link to a digital copy of your Esso Extra and Extra Privileges card along with any Price Privileges and/or Esso and Mobil Gift Cards that you have added to the Esso Extra app. You can download the digital copy of these cards and keep them in a safe place.
Will Imperial continue to send me marketing emails after the Esso Extra program ends?
If your communication preference is set to “I agree to receive electronic updates, information and offers from Imperial Oil” Imperial will continue to send marketing emails about the Esso and Mobil brands. You can unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of emails sent by Imperial.
Please note, if you are a Speedpass+ member, marketing communications preference and language preference you make to your Esso Extra profile will also reflect in your Speedpass+ profile and vice versa (if you have onboarded your Esso Extra card into Speedpass+).
If you unsubscribe from an email received from Esso and Mobil Canada, you are opting out of all communications from Imperial including Speepdass+ communications and vice versa.
I am an Esso Extra and EXTRA PRIVILEGES member and I saw that Esso Extra was ending at an Esso station and online, but have not received any direct communication.
A communication was sent to active Esso Extra members with an email address on file on June 17, 2021. If you would like to view the communication sent to Esso Extra members with an email address on file, visit this link. If you are also a member of the EXTRA PRIVILEGES program, visit this link for the communication that was sent to EXTRA PRIVILEGES members on June 17, 2021 about that program ending.
What will happen to the EXTRA PRIVILEGES program?
The EXTRA PRIVILEGES program ended on January 17, 2022 at 11:59:59 p.m. local time. That means you were no longer able to accept and complete personalized offers effective January 18, 2022 at 12:00:00 a.m. local time.What will happen to the litres on my EXTRA PRIVILEGES card?
Your EXTRA PRIVILEGES card has been extended to December 31, 2022. Any litres earned on or prior to January 17, 2022 can be used until December 31, 2022. You can continue to use available litres on your EXTRA PRIVILEGES card until December 31, 2022 regardless of the expiry date on the card. After December 31, 2022 any remaining litres on your EXTRA PRIVILEGES card will expire.How can I check the balance on my EXTRA PRIVILEGES card?
At any time you can check the balance on your EXTRA PRIVILEGES card using this link: https://giftcards.esso.ca/balanceI lost my EXTRA PRIVILEGES card, how do I replace it?
Contact our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).Can I enrol in the EXTRA PRIVILEGES program?
Beginning on June 17, 2021 you can no longer enrol online in the EXTRA PRIVILEGES program.When can I convert my Esso Extra points to PC OptimumTM points?
From January 18, 2022 to April 30, 2022 you were able to convert your Esso Extra points to PC OptimumTM points.
If you did not taken positive steps to convert your Esso Extra points to PC OptimumTM points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points.
I received an email stating my Esso Extra points have been converted to PC OptimumTM points, but I did not take that action. What should I do?
Please contact us as soon as possible at 1 800 567-3776 and have your Esso Extra account number ready.How does the end of the Esso Extra program affect the Esso and Mobil Business Fleet Card?
There are no changes being made to the Esso and Mobil Business Fleet Card program.Can drivers still earn PC OptimumTM points?
I had Esso Extra cards linked to a master account. All points earned accumulate to the master account where I can redeem for rewards for business use. Does this functionality exist with PC OptimumTM?
No, this functionality does not exist with PC OptimumTM. In accordance with the PC OptimumTM program Terms and Conditions, membership in PC OptimumTM is only intended for personal use and not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.
Fleet drivers earning PC OptimumTM points on purchases with the Esso and Mobil Business Fleet Card program will be able to redeem points for personal use only.
How does the Esso and Mobil Business Fleet Card work with PC OptimumTM?
Drivers can use their personal PC OptimumTM card before paying with the Esso and Mobil Business Fleet Card.I’m an Esso and Mobil Business Fleet Card holder. What is the loyalty program option at Esso stations?
Drivers can earn PC OptimumTM points at Esso and Mobil stations in Canada. By joining the PC OptimumTM program, members can earn PC OptimumTM points on eligible purchases of gasoline or diesel fuel at Esso and Mobil stations and can earn PC OptimumTM points on eligible convenience store purchases and car wash services at participating Esso stations. Members who are registered to receive personalized offers may also receive bonus points offers. For more details, visit https://www.pcoptimum.ca/essomobil.How can I use the PC OptimumTM program to benefit my drivers/business?
The PC OptimumTM program offers your fleet drivers the opportunity to earn points in more places and greater flexibility in redeeming for free stuff. Allowing fleet drivers to earn personal PC OptimumTM points when paying with the Esso and Mobil Business Fleet Card is a benefit your company can offer to attract and retain drivers.
In addition to earning PC OptimumTM points at Esso and Mobil stations, drivers can earn points faster when they also shop at Shoppers Drug Mart and Loblaw banner grocery stores.
PC OptimumTM points can be redeemed for eligible products at over 2,500 locations of Loblaw banner grocery stores and Shoppers Drug Mart stores across the country including Real Canadian Superstore, Atlantic Superstore, City Market, No Frills, Independent, Zehrs, Loblaws, Shoppers Home Health Care and online at Loblaw-owned grocery websites, joefresh.com and shop.shoppersdrugmart.ca. And, beginning on January 18, 2022, drivers will be able to redeem PC OptimumTM points for fuel and car wash rewards at Esso stations.
How can my fleet drivers join the PC OptimumTM program?
If not already members, drivers can enroll in PC OptimumTM to earn personal points on eligible purchases made with the Esso and Mobil Business fleet card. Download the free PC OptimumTM app and create an account. Or pick up a free PC OptimumTM card in store (available at participating Esso and Mobil stations, PC OptimumTM affiliated grocery stores, Shoppers Drug Mart locations) and register your card online through the PC OptimumTM app or at pcoptimum.ca.If you cannot find the answer you are looking for in the above list of questions, please contact us below.