Gas Cards and Gift Cards FAQs
Where can I use my Esso and Mobil Business Cards?
At over 2,000 participating Esso and Mobil stations across Canada and over 12,000 Exxon and Mobil locations in the U.S.
All applications are reviewed within five (5) days from receipt of a complete application. Once the account is approved, cards can be embossed and issued within seven days. Customers may request expedited shipment of the cards at no additional charge.
Fuel discounts are determined by volume. Contact a sales representative for more details at 1-855-860-2978.
There are NO administrative fees, setup charges or annual fees with Esso and Mobil Business Cards.
There is no charge for a replacement card. A lost card is locked out when Esso and Mobil Business Card Services is notified. Esso and Mobil Business Card Services can be reached by calling the number on the back of your card 1-855-860-2978.
Cards are mailed within three working days. Replacement cards can be sent over-night for a nominal fee. Normal replacement is up to seven days depending on mail.
For the Esso and Mobil Business Card and Business Card Premier Programs, the driver must enter his or her Driver ID number. For the Esso and Mobil Business Card Premier Plus Program, they must enter their Driver ID number and Odometer reading. The driver enters the information at the time of the sale at the pump or on the PIN pad at the counter. If a driver can't remember their Driver ID number, they should contact their fleet manager.
Fuel restrictions by grade and/or type, including diesel, are NOT available. You can, however, restrict purchases to fuel only and fuel/oil only.
Yes. Choose between restricted (fuel, motor oil, top-up fluids and car washes) and unrestricted (any type of purchase and $75 limit on convenience items) cards.
Yes. Choose between restricted (fuel, motor oil, top-up fluids and car washes) and unrestricted (any type of purchase and $75 limit on convenience items) cards.
This is a paperless billing program and all customers must enroll at essofleetonline.com. Once enrolled, you will receive an email notification when an invoice is ready for review and payment. Invoices are stored in PDF format online for up to the previous 13 months, so they are available for viewing, printing or saving at any time.
No, there is no restriction to the number of users.
Yes, your company must assign a 'web contact' — who will have authority to grant access to users with the following levels: 'view', 'endorse' and 'approve'.
How does the end of the Esso Extra program affect the Esso and Mobil Business Fleet Card?
There are no changes being made to the Esso and Mobil Business Fleet Card program.
Can drivers still earn PC Optimum™ points?
Yes. Drivers can continue to earn PC Optimum™ points at Esso and Mobil stations in Canada.
I had Esso Extra cards linked to a master account. All points earned accumulate to the master account where I can redeem for rewards for business use. Does this functionality exist with PC Optimum™?
No, this functionality does not exist with PC Optimum™. In accordance with the PC Optimum™ program Terms and Conditions, membership in PC Optimum™ is only intended for personal use and not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.
Fleet drivers earning PC Optimum™ points on purchases with the Esso and Mobil Business Fleet Card program will be able to redeem points for personal use only.
How does the Esso and Mobil Business Fleet Card work with PC Optimum™?
Drivers can use their personal PC Optimum™ card before paying with the Esso and Mobil Business Fleet Card.
I’m an Esso and Mobil Business Fleet Card holder. What is the loyalty program option at Esso stations?
Drivers can earn PC Optimum™ points at Esso and Mobil stations in Canada. By joining the PC Optimum™ program, members can earn PC Optimum™ points on eligible purchases of gasoline or diesel fuel at Esso and Mobil stations and can earn PC Optimum™ points on eligible convenience store purchases and car wash services at participating Esso stations. Members who are registered to receive personalized offers may also receive bonus points offers. For more details, visit https://www.pcoptimum.ca/essomobil.
How can I use the PC Optimum™ program to benefit my drivers/business?
The PC Optimum™ program offers your fleet drivers the opportunity to earn points in more places and greater flexibility in redeeming for free stuff. Allowing fleet drivers to earn personal PC Optimum™ points when paying with the Esso and Mobil Business Fleet Card is a benefit your company can offer to attract and retain drivers.
In addition to earning PC Optimum™ points at Esso and Mobil stations, drivers can earn points faster when they also shop at Shoppers Drug Mart and Loblaw banner grocery stores.
PC Optimum™ points can be redeemed for eligible products at over 2,500 locations of Loblaw banner grocery stores and Shoppers Drug Mart stores across the country including Real Canadian Superstore, Atlantic Superstore, City Market, No Frills, Independent, Zehrs, Loblaws, Shoppers Home Health Care and online at Loblaw-owned grocery websites, joefresh.com and shop.shoppersdrugmart.ca. And, beginning on January 18, 2022, drivers will be able to redeem PC Optimum™ points for fuel and car wash rewards at Esso stations.
How can my fleet drivers join the PC Optimum™ program?
If not already members, drivers can enroll in PC Optimum™ to earn personal points on eligible purchases made with the Esso and Mobil Business fleet card. Download the free PC Optimum™ app and create an account. Or pick up a free PC Optimum™ card in store (available at participating Esso and Mobil stations, PC Optimum™ affiliated grocery stores, Shoppers Drug Mart locations) and register your card online through the PC Optimum™ app or at pcoptimum.ca.
Esso and Mobil Gift Cards do not contain any credit card or personal information. So if they get lost or stolen, no one can get access to a credit card number.
Your Esso and Mobil Gift Card balance and expiry date if applicable appears on your receipt each time you use it to make a purchase. You can also ask a station attendant to check the balance of your Esso and Mobil Gift Card.
If there is an expiry date on the Esso and Mobil Gift Card you purchased, it appears on your receipt each time you use your Esso and Mobil Gift Card to make a purchase. Please note that Esso and Mobil Gift Cards not purchased directly from Esso- and Mobil-branded retail stations or online (such as Esso and Mobil Gift Cards received through promotions) may have expiry dates as permitted by all provincial laws. The expiry date on promotional Esso and Mobil Gift Cards will be clearly indicated on the face of the card.
No. Once the balance has been used up, the Esso and Mobil Gift Card cannot be reloaded. You will need to purchase a new Gift Card.
No. Esso and Mobil Gift Cards can be used to purchase goods or services but they may not be redeemed for cash.
No. If your purchase amount is less than the value of the Esso and Mobil Gift Card, you can apply the balance to your next purchase. If your purchase amount is greater than the gift card balance, you will need to use an additional payment method with your gift card.
When purchasing Esso and Mobil Gift Cards at Esso and Mobil retail locations you can use any of the accepted methods of payment at the station. When ordering Esso and Mobil Gift Cards online, the standard payment methods are Visa® and MasterCard®. For alternate payment methods, please speak with the Esso and Mobil Gift Card Fulfillment Specialist at 1-800-567-3776.
There is a minimum order limit of $250 for online purchases. There are no minimum or maximum purchase limitations at Esso and Mobil Branded retail locations other than available inventory of Esso and Mobil Gift Card.
Once you make an Esso and Mobil Gift Card order online, the Esso and Mobil Gift Card Fulfillment Specialist will contact you within 2 business days to complete your order. Delivery arrival of your order depends on where your Esso and Mobil Gift Cards are being shipped, and the shipping method used.
For larger orders please contact an Esso and Mobil Gift Card Fulfillment Specialist at 1-800-567-3776.
Some orders may qualify for a discount. Please speak with the Esso and Mobil Gift Card Fulfillment Specialist at 1-800-567-3776.
If you have forgotten your password, simply provide your e-mail address on the www.essogiftcard.ca login page and your password will be e-mailed to you. You can also contact the Esso and Mobil Gift Card Fulfillment Specialist at 1-800-567-3776.
Price Privileges cards can be used at the pump or in-store. You will always need to have an alternate method of payment as all Price Privileges card redemptions will be a partial payment only and will not cover the full value of your purchase. The receipt will show how much you saved on fuel as well as the balance remaining on the card in cents per litre savings. Only one Price Privileges card can be used in a single transaction.
No. A Price Privileges card is a fuel savings card, which provides limited discounts at an Esso or Mobil station. It is not designed to cover the entire purchase amount; therefore you must use an alternate method of payment to cover the balance due.
Yes. You can check the balance on your Price Privileges card online at giftcards.esso.ca/balance. You can also check your balance in the Esso or Mobil store or on your last purchase receipt.
Motor Fuels are the only products that the Price Privileges discount applies to.
Yes. PC Optimum™ points are earned when you make a purchase using the Price Privileges cards as partial payment. However, you must swipe your PC Optimum™ card at the time of transaction.
Yes. You can use a Price Privileges card with the cents per litre redemption reward. The Price Privileges discount will be displayed separately from the redemption.
No. A retailer does not have the ability to honour a Price Privileges card once it has expired.
Price Privileges cards do not contain any credit card or personal information. So if they are lost or stolen, no confidential information is at risk.
Yes, if your card is registered and you are able to provide your card number and have funds remaining on the card. Funds that are already spent on the card cannot be replaced. Customers should report a lost or stolen Price Privileges card to Customer Service by calling 1-800-567-3776. Customers can go online to www.priceprivileges.ca to register their card to protect their balance
Call Customer Service at 1-800-567-3776 to enquire about a replacement Price Privileges card.
No. Once the balance has been used up the Price Privileges card cannot be reloaded with a new balance at the station.
If you cannot find the answer you are looking for in the above list of questions, please contact Esso Customer Service at 1-800-567-3776.
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