Esso and Mobil™ App: Privacy Policy
Effective Date of Privacy Policy: November 29, 2023.
Exxon Mobil Corporation and its affiliated companies, (“ExxonMobil”) appreciate your interest in this Web site and other related or linked ExxonMobil sites and mobile applications (“Site”). Your privacy is important, and we want you to understand our practices with respect to gathering information from visitors to the Site and with respect to the uses we make of that information. Please check each portion or page of the Site that you visit. Certain portions or pages of the Site may contain changes to the Privacy Policy applicable to your use of that portion or page, for example, certain applications may request additional information from you.
Please take the time to read this Privacy Policy. BY ACCESSING AND USING THE SITE, YOU AGREE TO ACCEPT THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, YOU CONSENT TO OUR USE, COLLECTION AND DISCLOSURE OF THE PERSONAL INFORMATION SUBMITTED TO US AS IDENTIFIED IN THIS POLICY OR OTHERWISE DISCLOSED TO YOU, AND YOU ACKNOWLEDGE THAT YOU ARE AWARE THAT THIS POLICY MAY CHANGE OVER TIME. This Privacy Policy is not intended to, and does not, create any contractual or legal rights in or on behalf of any party.
We reserve the right to change or replace this Privacy Policy at our sole discretion at any time. Your continued access or use of the Site after any such changes constitutes your acceptance of the Privacy Policy.
Information and Uses
When someone visits the Site, our web servers automatically gather information that allows the site to communicate with the visitor’s computer during the visit. We also track such information as the number of visits to the site, which parts of the site visitors select, IP address (the Internet address assigned to your computer from your Internet Service Provider), domain type, browser type (e.g., Firefox, Chrome or Internet Explorer), date and time of day. We use such information only for statistical purposes that help us design and administer the Site.
Privacy concerns focus on Personal Information, that is, information that could identify a specific individual such as: names, addresses, email addresses, and telephone numbers. If during your visit you personalize the Site, register for a mobile application, complete an order form, enter a contest, or submit other information to us, you may provide us with Personal Information. We may collect and use that Personal Information to provide you with products or services, to bill you for products and services you request, and if you have opted-in to receiving emails from us, to tell you about ExxonMobil products and services which we think may be of interest to you or to communicate with you for other purposes.
When you link your loyalty account or use certain payment methods (including specific credit cards that provide additional loyalty benefits) within our mobile application, we may send you notifications or marketing materials. These communications are designed to inform you about the benefits of maximizing your experience with the app, such as seizing potential loyalty or discount opportunities. With your permission, we may also access your general geolocation data and loyalty account balance to send you targeted offers. You can choose to opt-out of notifications and manage or revoke permissions at any time in the app settings.
Information Placed on Your Computer
We use third-party advertising technology to provide ads when you visit sites upon which we advertise. This technology will not process any information that can be used to personally identify you, that is it will not include your name, address, or other personal information.
Information from Children
The Site contains information that may be of special interest to children, but ExxonMobil does not seek through the Site to gather Personal Information from or about persons under the age of 14.
Hyperlinks
This Site has links to sites that ExxonMobil does not own, control, or maintain. We cannot be responsible for their privacy policies and practices, and we make no representations or warranties about the privacy practices of those sites. Similarly, we cannot be responsible for the policies and practices of any site from which you linked to our Web site. We recommend that you check the privacy policy of other sites and contact the operator if you have concerns or questions.
Dissemination of Information to Third Parties
Communicating via the Internet and sending information, products, and services to you by other means necessarily involves your Personal Information passing through or being handled by third parties.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, deliveries, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to Personal Information needed to perform their functions but may not use it for other purposes.
In some circumstances, and with your permission, we may share your Personal Information with our trusted partners in order to provide you with offers related to our joint programs or promotions. We only share this information with partners who adhere to strict data protection standards and prioritize your privacy.
Personal Information collected by ExxonMobil may be transferred among its various divisions and affiliated companies, around the world. Such transfers may involve the transfer of Personal Information from countries within the European Economic Area to countries outside the E.E.A. By submitting data on the Site, the visitor provides explicit consent to these transfers, including transborder transmission of data covered by this Privacy Policy.
Data Transfers
We may transfer the Personal Information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.
Further, we reserve the right to disclose any Personal Information as needed if such information is requested by law enforcement agencies or if we are requested to do so by law, regulation, court order, or by a government entity. We may also disclose your Personal Information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) cooperate in any legal investigation; (iii) identify, contact, or bring legal action against someone who may be violating the Terms of Use of our Site; or (iv) to protect our rights, privacy, safety or property. Lastly, we may disclose your Personal Information for any other purpose to which you consent.
If you are located in the E.E.A. or Switzerland, we comply with applicable legal requirements providing adequate protection for the transfer of Personal Information to countries outside of the E.E.A. or Switzerland. ExxonMobil Global Services Company, an affiliate of Exxon Mobil Corporation, is certified under the Safe Harbor privacy framework as set forth by the U.S. Department of Commerce, European Commission and Switzerland regarding the collection, storage, use, transfer, and other processing of Personal Information transferred from the E.E.A. or Switzerland to ExxonMobil Global Services Company in the U.S.
Your Rights
Under certain circumstances and subject to applicable data protection laws, supported by a written request and proof of identification, you may consult the Personal Information that we have collected, used or communicated, and/or ask that it be corrected, and/or withdraw your consent to our disclosure or use of Personal Information collected.
As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your Personal Information; (ii) the right to receive computerized Personal Information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.
You can request access to your Personal Information in our custody or control, or otherwise exercise your rights by contacting our Data Privacy Office using the contact information provided below. If we are unable to fulfil your request in full or in part, we will provide the reasons for denying your request.
If you believe that applicable data protection laws have not been complied with, you may lodge a complaint with us by using the contact information provided below. You also have the right to complain directly to the appropriate data protection authority.
Conditions of Use, Notices and Revisions
If you choose to visit our Site, your visit and any dispute over privacy is subject to this Privacy Policy and the terms and conditions of the Esso and Mobil App, including any limitations on damages, arbitration of disputes and application of law provisions. We reserve the right to change this Privacy Policy at any time without notice. When we make material changes to this Privacy Policy, we will post the changes on this page and update the revision date at the top of the Privacy Policy. We encourage you to review our Privacy Policy regularly for updates. Contacting ExxonMobil about the content of this Privacy Policy
A file containing your Personal Information will be kept at the offices of ExxonMobil or on its secure servers located in Canada and the United States.
If you have any questions about the content of this Privacy Policy, please contact our Data Privacy Office at the following address:
Attention: Canada Data Privacy Officer
Law Department
Imperial Oil Limited
505 Quarry Park Boulevard SE
Calgary, AB T2C 5N1