The Esso and Mobil™ App FAQs
What is the Esso and Mobil™ App?
The Esso and Mobil™ App is a mobile payment and loyalty application you can install on your smartphone in order to pay for fuel, or fuel with car wash at the pump at participating Esso™ and Mobil™ stations across Canada.
Where can I use the Esso and Mobil™ App?
The Esso and Mobil™ App can be used at participating Esso™ and Mobil™ stations across Canada. You can use the “Stations” feature in the app to check the most current information on where the Esso and Mobil™ App is accepted as we continue to expand acceptance of the app at more stations. Please see "Station" within the Esso and Mobil™ App and use the filter to search for "Mobile Payments". Or go to visit esso.ca/find-a-station for more information.
Can the Esso and Mobil™ App be used across Canada?
Not all Esso™- or Mobil™-branded stations in Canada currently accept the Esso and Mobil™ App. Please check the most current information on where the Esso and Mobil™ App is accepted as we continue to expand acceptance of the app at more stations. Please see "Station" within the Esso and Mobil™ App and use the filter to search for "Mobile Payments". Or go to visit esso.ca/find-a-station for more information.
How do I pay for fuel using the Esso and Mobil™ App?
Once you have registered for an account and onboarded at least one payment card, open the Esso and Mobil™ App and select "Pay at Pump" . Follow the simple transaction process on your smartphone.
Is Google Pay or Apple Pay accepted in the updated app?
Yes, you can include Apple Pay or Google Pay as one of the payment methods in the Esso and Mobil™ App.
The updated app doesn't ask me to pick the pump, how do I do that?
From the home screen, select Pay at Pump. On the Pay at Pump screen, verify the site location listed and type the pump number beside "PUMP NO.".
The registration process isn't working, who can I contact for help?
To contact Consumer Care, please call 1-877-230-8344.
How does the Esso and Mobil™ App know my location?
Imperial takes privacy very seriously, so your location will never be used without your permission. The Esso and Mobil™ App obtains your location from your mobile phone through its geo-location feature. If your location-based services are turned on, the Esso and Mobil™ App will be able to use it to identify which station you are at.
What if the app doesn't recognize my location?
If your location-based services are turned off or there are network issues, you will be prompted to scan the QR code on the pump if you selected Pay at Pump. Only participating stations will accept mobile payments at the pump. Please check the most current information on where the Esso and Mobil™ App is accepted as we continue to expand acceptance of the app at more stations. Please see "Station" within the Esso and Mobil™ App and use the filter to search for "Mobile Payments". Or go to visit esso.ca/find-a-station for more information.
How do I scan the QR code on the pump?
If you selected Pay at Pump and your location-based services are turned off or there are network issues, you be directed to scan the QR code, your phone camera will open automatically in the Esso and Mobil™ App. Hold your phone two inches away from the pump and center the QR code on your screen. The app will scan the code once it's in view.
How does the QR code work?
The Esso and Mobil™ App must be able to access the camera on your mobile phone in order to scan and read the QR code. Please ensure that this functionality is turned on when completing transactions.
Do I still need to select my pump number when scanning the QR code?
Yes. You will still be required to enter the pump number. The next step is to activate the pump.
How do I select my grade of fuel?
Select as you normally would on the pump.
Does the Esso and Mobil™ App use my phone number?
Yes. A valid phone number is required to register for an Esso and Mobil™ App account.
Do I need a data plan to use the Esso and Mobil™ App?
Yes, you will need a data plan to use the app.
Where is my receipt stored in the app?
Tap the "More" button in the bottom right of the screen and select "Transaction History" to display a copy of transaction receipts. You can also view your car wash codes by toggling the "Car Wash" view on the same screen.
Where can I find a print receipt when I purchase a car wash?
A receipt is automatically printed at the pump when a car wash is purchased.
Can I modify my receipt preference in the Esso and Mobil™ App?
Yes, receipt preferences can be modified in the Esso and Mobil™ App. Tap the "More" button at the bottom right corner, select "Settings" and tap on "Notifications". The notification screen will allow you to select your preference for when you will receive an email or paper receipt.
How can I contact Esso and Mobil™ App Customer Care about a general Esso and Mobil™ App question or a technical question?
You can email us directly from the app; simply tap on the "More" button at the bottom right corner, select "Help" and tap the envelope icon to send an email. Alternatively, you may call us at 1-877-230-8344.
Why did the Esso and Mobil™ App decline the authorization of my fuel purchase?
Each credit card company has its own rules to protect its consumers from potential fraud. If you receive a decline message from the Esso and Mobil™ App, please try contacting your credit card company.
Can I enroll my debit account for payment within the Esso and Mobil™ App?
Currently, debit payment is not available on the Esso and Mobil™ App.
Does the Esso and Mobil™ App accept the Esso and Mobil Business Fleet Card?
Currently the Esso and Mobil™ App does not accept Esso and Mobil Business Cards.
Can I have multiple Esso and Mobil™ App accounts?
You will only need one account as you can onboard multiple payments cards and link your PC Optimum™ loyalty account using your PC™id log in.
Can I use multiple payment cards (credit cards) in a single Esso and Mobil™ App transaction?
You can only use one credit card per transaction using the Esso and Mobil™ App.
Can I redeem for a car wash and use the code at another Esso station?
No. Car wash codes are site specific and cannot be used at an alternate station. Car wash codes are also only valid for 90 days from date of redemption or purchase.
Is there an Esso and Mobil™ App for Apple Watch?
Apple Watch is not supported on the Esso and Mobil™ App.
How secure is the app?
The Esso and Mobil™ App has security standards in place to ensure all data is kept private and secure. The initial set-up process makes use of two-factor authentication steps to confirm the validity of the customer and App account.
Is it safe to use my cell phone at the pump?
Independent research has shown that smartphone technology can be used safely for pump payment. We do not recommend making calls while fuelling your vehicle.
How is my credit card information stored on the Esso and Mobil™ App?
All your information is stored in a secure environment.
What types of phones run the Esso and Mobil™ App?
The Esso and Mobil™ App is available in the App Store for iPhones, or from Google Play for Android phones.
What payment types will the Esso and Mobil™ App accept?
Currently, the Esso and Mobil™ App accepts Visa consumer credit card, MasterCard consumer credit card, American Express consumer credit card, Apple Pay or Google Pay mobile wallets, Esso™ and Mobil™ Gift Card, and Fuel Discount Card.
How do I add a credit card?
Tap the "More" button in the bottom right of the screen, select "Wallet" and tap "Add Payment" at the top right corner. Follow the on-screen instructions to add a payment card.
How do I earn PC Optimum™ points when I use the Esso and Mobil™ App?
When you sign up for Esso and Mobil™ App, you can earn PC Optimum™ points when making qualifying purchases at participating Esso™ and Mobil™ stations. Simply link your PC Optimum account by logging in with your PC™id in the Esso and Mobil™ App to start earning PC Optimum™ points for great rewards.
Can I redeem my points with the Esso and Mobil™ App at any Esso or Mobil station?
No. PC Optimum™ points can only be redeemed at Esso™ stations.
For full details on redeeming your PC Optimum™ points at Esso stations, please visit https://www.esso.ca/en-ca/pc-optimum-faq.
How do I redeem my PC Optimum™ points when I use the Esso and Mobil™ App
PC Optimum™ points can only be redeemed at Esso™ stations.
With the Esso and Mobil™ App, tap on "Pay at Pump" and make your selection by tapping “Redeem your points” before tapping "Activate Pump".
You can also redeem your points in-store by navigating to the “Loyalty” section of the Esso and Mobil™ App and tapping “Scan”. If you have the PC Optimum™ App installed, you will be redirected to the PC Optimum™ app and can present the barcode to the station attendant in store.
For more FAQs on redeeming your PC Optimum™ points, please visit https://www.esso.ca/en-ca/pc-optimum-faq.
I have my PC Optimum™ account linked in the Esso and Mobil™ App but why can't I redeem points?
To redeem PC Optimum™ points at Esso™ stations using the Esso and Mobil™ App, your PCid™ account must be linked within the app, your associated PC Optimum™ account must not be set to earn only and is in good standing with sufficient points available.
For more details on requirements to redeem your PC Optimum™ points, please visit us at https://www.esso.ca/en-ca/pc-optimum-faq.
If I change my mind, can I cancel my redemption selection?
Yes. Point redemptions can be changed prior to activating the pump. If you have activated the pump and no fuel is dispensed, you may hang up the pump nozzle or cancel your transaction in the Esso and Mobil™ App. From there, you may re-attempt your transaction with your desired selections.
If any fuel has been dispensed, the points from your transaction have been redeemed.
If you are redeeming for a car wash and change your mind by removing the car wash redemption selection, please ensure you also remove the paid car wash to avoid any charges.
If you require further assistance with your PC Optimum™ account or PCID™, you can contact PC Optimum Customer Service at 1 (866) 727-6468.
Who can I contact if I need further assistance with my PC Optimum™ account?
If you require further assistance with your PC Optimum™ account, you can contact PC Optimum™ Customer Service at 1 (866) 727-6468.
Do I still need to keep my PC Optimum™ Card?
Yes. At Esso™ or Mobil™ stations that do not accept the Esso and Mobil™ App, you will need to swipe your PC Optimum™ card at the pump in order to collect PC Optimum™ points.
Can I use the Esso and Mobil™ App to collect PC Optimum™ points even if I don't pay with my Esso and Mobil™ App?
Yes. You can scan the digital barcode of the PC Optimum™ card that is displayed from the Esso and Mobil™ App, and then present a different payment method for your purchases.
The digital barcode of your PC Optimum™ card can be displayed by tapping "Scan" when in the loyalty section of the Esso and Mobil™ App. You can scan the digital barcode in order to collect PC Optimum points. Please note by tapping "Scan" in the loyalty section of the Esso and Mobil™ App you will be redirected to the PC Optimum™ app. You can navigate back to the Esso and Mobil™ App by clicking the back arrow.
How do I display the barcode image of my loyalty card within the app?
The PC Optimum™ card barcode can be accessed by tapping "Scan" when in the loyalty section of the Esso and Mobil™ App. Please note by tapping "Scan" in the loyalty section of the Esso and Mobil™ App you will be redirected to the PC Optimum™ app. You can navigate back to the Esso and Mobil™ App by clicking the back arrow.
I am a PC® Mastercard® member; will I earn PC Optimum™ points when I use the PC® Mastercard® to pay using my Esso and Mobil™ App?
To earn the full advertised PC Optimum™ points on your Esso and Mobil™ App transaction, you will need to link your PC Optimum™ loyalty account by signing into your PC™id from the Esso and Mobil™ App in addition to paying with your PC® Mastercard®. If you do not link your PC™id, you will not earn the advertised PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app. You will continue to earn at least 10 points per litre and 10 points per dollar when using PC® Mastercard® for payment at Esso and Mobil stations without PC™id log-in.
I am a PC Money™ Account member; will I earn PC Optimum™ points when I use the PC Money™ Account to pay using my Esso and Mobil™ App at participating Esso and Mobil stations?
To earn the full advertised PC Optimum™ points on your Esso and Mobil™ app transaction, you will need to link your PC Optimum™ loyalty account by signing into your PC™id from the Esso and Mobil™ App in addition to paying with your PC Money™ Account. If you do not link your PC™id, you will not earn the advertised PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app. You will continue to earn the 10 points per dollar available to PC Money™ Account members at Esso and Mobil stations associated with using this product for payment without PC™id log-in.
Can I use the PC Optimum™ account associated with my PC® Mastercard® or PC Money™ Account in the Esso and Mobil™ App to earn PC Optimum™ points, but pay with a different payment card?
To earn the full advertised PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app on your Esso and Mobil™ app transaction, you will need to link your PC Optimum™ loyalty account by signing into your PC™id from the Esso and Mobil™ App.
What mobile wallets does the Esso and Mobil™ app accept?
The Esso and Mobil™ App accepts Apple Pay and Google Pay™ mobile wallets as a payment method for "Pay at Pump" transactions.
Which credit cards are supported by mobile wallets within the app?
The Esso and Mobil™ App accepts Apple Pay or Google Pay™ mobile wallets that are linked to a Visa credit card, MasterCard credit card, or American Express credit card.
Which debit cards are supported by mobile wallets within the app?
Currently, the Esso and Mobil™ App does not support debit cards, including debit cards on mobile wallets, Visa debit, and Mastercard debit.
What should I do if I need help adding a credit card to a mobile wallet?
Your bank/device support centers (Apple, Google) are ready to help you with any issue you may encounter when adding credit cards to your mobile wallet on your device. Please contact your applicable support center for assistance.
I am a PC® Mastercard® member; will I earn PC Optimum™ points when I use the PC® Mastercard® in my mobile wallet (e.g., Apple Pay or Google Pay™) to pay using my Esso and Mobil™ App?
To earn the base PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app, you will need to link your PC Optimum™ loyalty account by signing into your PC™id from the Esso and Mobil™ App. If you do not link your PC™id, you will not earn the advertised PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app. You will continue to earn at least 10 points per litre and 10 points per dollar when using PC® Mastercard® for payment at Esso and Mobil stations without PC™id log-in.
I am a PC Money™ Account member; will I earn PC Optimum™ points when I use the PC Money™ Account in my mobile wallet (e.g., Apple Pay or Google Pay™) to pay using my Esso and Mobil™ App?
To earn the base PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app, you will need to link your PC Optimum™ loyalty account by signing into your PC™id from the Esso and Mobil™ App. If you do not link your PC™id, you will not earn the advertised PC Optimum™ points available to all members and points related to offers available in the PC Optimum™ app. You will continue to earn the 10 points per dollar when using use the PC Money™ Account for payment at Esso™ and Mobil™ stations without PC™id log-in.
How do I delete my Esso and Mobil™ App account?
In the "More" section at the bottom right, navigate to "Privacy and Terms" and tap on "Delete Account". Follow the on-screen steps to complete the process.
What happens to my PC Optimum™ points when I delete my Esso and Mobil™ App account?
Deleting your Esso and Mobil™ App account means you will not be able to collect points through the Esso and Mobil™ App. There will be no impact to the PC Optimum™ points you have already earned.
What happens when I delete my account?
Once you have completed the steps, your account will be deleted immediately, and you will be logged out. Please ensure you gather any required information prior to deleting your account such as receipts, car wash codes…etc as they will not be accessible if you recreate your account.
Can I continue to use the Esso and Mobil™ App after deleting my account?
Once you delete your account you will no longer be able to access your Esso and Mobil™ App account. You will have to create a new account as a new member to use the Esso and Mobil™ app.
How do I onboard gift cards into the Esso and Mobil™ app?
To onboard Esso™ and Mobil™ Gift Cards into the Esso and Mobil™ app you will need to tap on "More" (found on the bottom right of the home screen) and then tap on "Wallet". Once within the wallet, tap "Add Payment" and select "Gift Card". Enter your gift card details and follow the on screen prompts to finish the process.
Can I use multiple gift cards in a single Esso and Mobil App™ transaction?
No. Only a single gift card can be used per transaction.
Where do I onboard my Fuel Discount Cards into the Esso and Mobil™ App?
To load Fuel Discount Cards into the Esso and Mobil™ App you will need to tap on "More" (found on the bottom right of the home screen) and then tap "Fuel Discount Cards". On the Fuel Discount Card screen, tap "Add Fuel Card". Enter your Fuel Discount Card details and follow the on screen prompts to finish the process.
Can I use multiple Fuel Discount Cards in a single Esso and Mobil™ App transaction?
No. Only a single Fuel Discount Card may be used per transaction.
Can I use a Fuel Discount Card along with a loyalty fuel discount redemption in the same Esso and Mobil™ App transaction?
Yes. PC Optimum™ points redemptions for a fuel discount can be used along with a Fuel Discount Card.
Why did Speedpass+™ transition to the Esso and Mobil™ App on December 6th, 2023?
When the Speedpass+™ app launched in 2017, it was Canada’s first fuel payment and loyalty mobile app providing Canadians with a new convenient and secure way to pay for their fuel at Esso™ and Mobil™ stations. The Speedpass+™ app technology has approached end of life, and we transitioned to the Esso and Mobil™ App on December 6th, 2023.
As a loyal Speedpass+™ user, we do hope you will continue to fuel at Esso and Mobil locations experiencing the Esso and Mobil™ App.
Is my Speedpass+™ account still active?
Speedpass+™ accounts which were active 2 years prior to December 6, 2023 were converted to Esso and Mobil™ App accounts. In order to login for the first time on the Esso and Mobil™ App as a Speedpass+ app legacy user, you will need to follow these steps to reset your password (pre-sign in):
- Open the Esso and Mobil™ App and choose "Already a member? Sign in"
- Select "Forgot Password?"
- Follow the instructions to reset your password.
If your Speedpass+™ account was not active the last 2 years prior to December 6, 2023, your Speedpass+™ account was deleted along with the link to any payment cards, Gift Cards, and Fuel Discount cards, and receipt history. You will need to create a new account for the Esso and Mobil™ App.
What happened to my previously linked credit cards in the Speedpass+™ wallet?
Speedpass+™ accounts which were active 2 years prior to December 6, 2023 were converted to accounts on the Esso and Mobil™ App, and previously linked credit cards remain available in the Esso and Mobil™ App. You will see your credit cards linked to your Esso and Mobil™ App once you complete the sign in process on the Esso and Mobil™ App.
Please note that your “default” payment card selection on the Speedpass+™ app was not part of the transition process to the Esso and Mobil™ App. If you would like to set a default payment method in the Esso and Mobil™ App, follow the below steps.
- Once logged in to the app, tap "More" at the bottom right.
- Tap "Wallet" and select the card you wish to make your default.
- Toggle the "Preferred Payment Method" button to enable or disable your default payment choice.
Updates on your payments preferences made on Speedppass+™ account 22 days prior to the release of the Esso and Mobil™ App on December 6th, 2023, were not migrated to the Esso and Mobil™ App.
If your Speedpass+™ account was not active over the last 2 years prior to December 6, 2023, your Speedpass+™ account was deleted along with the link to any payment cards, Gift Cards and Fuel Discount cards, and receipt history. You will need to create a new account for the Esso and Mobil™ App and add any payment cards you would like to use for purchases.
Any active Gift Cards and/or Fuel Discount Cards you had linked to your Speedpass+™ account prior to December 6, 2023 are not available on the Esso and Mobil™ App, but have been emailed to you in December 2023.
What happened to my previously linked PC Optimum™ loyalty card in the Speedpass+™ app wallet?
Any active Gift Cards and/or Fuel Discount Cards you had linked to your Speedpass+™ account prior to the Esso and Mobil™ App are not available on the Esso and Mobil™ App, but have been emailed to you in December 2023.
What happened to my previously linked Esso and Mobil Gift Cards and Fuel Discount Cards in the Speedpass+™ wallet?
Any active Gift Cards and/or Fuel Discount Cards you had linked to your Speedpass+™ account prior to the Esso and Mobil™ App release on December 6, 2023, were emailed to you in December 2023.
I didn't receive my Gift Card / Fuel Discount Card by email, what should I do?
Our Consumer Care will be able to assist you at 1-877-230-8344. You will need your Speedpass+™ email to provide to the Consumer Care agent.
What happened to my Speedpass+™ receipts?
If you had your Speedpass+™ preferences set to enable email receipts, a copy of the receipt was emailed after every Speedpass+™ transaction. Your previous receipt history from Speedpass+™ will not be displayed in the Esso and Mobil™ App once you update the app.
I don't remember my password; how do I change it before logging in the first time?
You will see your Car Wash Codes which were purchased within the last 90 days until November 7, 2023, in your Esso and Mobil™ App account once you complete the sign in process on the Esso and Mobil™ App.
Follow these steps to reset your password (pre-sign in):
- Open the Esso and Mobil™ App and choose "Already a member? Sign in"
- Select "Forgot Password?"
- Follow the instructions to reset your password.
You can also reset your password anytime within the app by going to "More" at the bottom right. Tap on "Settings" and choose "Security". Tap the reset password option and follow the in-app steps.
Can I still use the Apple Watch?
Apple Watch is no longer supported on the Esso and Mobil™ App.
I no longer use the app; how do I delete my old account?
If you have access to your account on the Esso and Mobil™ App, you can delete the account yourself by following these easy steps:
- From the home screen tap "More" at the bottom right corner.
- Tap on "Privacy and Terms"
- Choose "Delete Account" and follow the in-app steps.
I want to change the email I'm using in the updated app; can I do that?
Unfortunately, app functionality to modify your email address is not available.
If you cannot find the answer you are looking for in the above list of questions, please contact us below.