As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

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Manage my account

If your business uses our Advanced Customer Experience (ACE) and Electronic Digital Interchange (EDI) systems, see below for links to support and answers to frequently asked questions.
Telephone: 855-LOAD-GAS (855-562-3427)
Email: SupplyCanada@contactexxonmobil.com
Contact us

ACE (Advanced Customer Experience)

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Your business is complex, and your time is valuable. Imperial ACE offers advanced fuel management tools that can make running your business easier. The ACE portal is mobile-optimized and is a convenient and easy-to-use suite of solutions that helps you focus on the needs of your business. It enables:

•  Simple management of service requests, user access and account profile

•  Comprehensive truck-loading data

•  Product availability at a glance

Need help with ACE?
Our system support team can provide one-on-one training and help with ACE setup, navigation and questions. Email smsupport@esso.ca or call 800-265-0060 for assistance.

Contact ACE support

EDI (Electronic Digital Interchange)

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The Imperial Electronic Data Interchange (EDI) system enables electronic data transmissions. By making interactions digital, it removes the need for slower written transactions and supports quick, cost-effective and accurate processes. Transactions that may have taken five days in the past can now be executed in hours. EDI offers your business:

•  Real-time transactions

•  A direct connection to both Imperial and third-party vendors

•  Security you can trust

•  A better customer experience

Need help with EDI?
Our experienced technical support team tailors the process to your needs, at implementation and throughout the relationship. Email DS-F&L-EDISUPPORT@exxonmobil.com for assistance.

Contact EDI support

Frequently asked questions about EDI

We’ve been using EDI for decades and have well-established processes to support each customer’s unique requirements.
We use various types of EDI standards, including versions of ANSI ASC X12, EDIFACT, sFTP and HTTPs.
We support more than 1 million transactions per month. We actively use more than 20 transaction types, allowing us to do business with a very high percentage of customers.
Yes, the network is secure to protect your information. Some of the value-added networks include IBM (Sterling Commerce), OpenText and Direct EDI using sFTP.
We have EDI connections with more than 300 trading partners worldwide.
We have a dedicated EDI technical team that can support implementations and daily operations in each zone.
Yes, we have a dedicated environment available for end-to-end testing of new implementations or updates to existing specifications.
Because each implementation is unique, timing is agreed upon between you and our dedicated EDI support team.